IT Service Management Solutions

IT service management (ITSM) is a general term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). ITSM includes all the discrete activities and processes that support a service throughout its life cycle, from service management to change management, problem and incident management, asset management, and knowledge management.

To manage IT services, organizations must control the service’s capabilities, how it performs, changes to it and what happens when it experiences problems. These processes fall under several main categories, primarily defined by ITIL

The ITIL framework provides best practices for aligning IT with business needs.

We at ZestTech provide the professional services to implement IT Service Management based on ITIL best practices such as Incident Management, Service Request fulfillment, Problem Management, Change Management, Asset Management and Knowledge Management.

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